Fully Remote Operations Manager Ecommerce

Our client is building a world-class operations team to keep pace with their rapid expansion, and this position plays a pivotal role in achieving that vision. If you are proactive, love tackling challenges, and have a strong process mindset, we want to hear from you.

Key Responsibilities

As a critical part of the operations team, you will be at the forefront of managing and improving the business processes:

Financial & Performance Management

• Monitor key financial metrics daily (e.g., ROAS, profit margins, refunds) and address any discrepancies.
• Produce accurate reports to support decision-making and track performance.
• Ensure alignment of fulfilment costs, supplier billing, and ad spend with overall profit goals.

Fulfilment & Supplier Coordination

• Collaborate with fulfilment agents to track quotes, ensure smooth order processing, and monitor product quality.
• Proactively identify and resolve any fulfilment or stock issues to avoid disruptions.

Team Coordination & Support

• Serve as the communication bridge between the CEO and the broader team (including customer service, fulfilment, and marketing).
• Regularly review trends with the Customer Service Team Lead, optimising refund processes and resolution times.
• Work with both in-house teams and marketing agencies to assess performance and suggest improvements.

Process Optimisation & Problem-Solving

• Continuously analyse operational workflows to improve efficiency, reduce costs, and enhance profitability.
• Identify bottlenecks and inefficiencies in fulfilment, reporting, or team processes, and implement solutions.
• Develop and maintain SOPs for key business processes.

We are seeking someone who takes initiative and thrives in a problem-solving role. You will take full ownership of operations and work continuously to make improvements.

• Accountability: You love taking responsibility and making an impact.
• Detail-Oriented: You ensure financials and processes are flawless.
• Proactive: You don’t wait for instructions, you actively identify and solve problems.
• Optimisation: You excel at improving efficiency through automation and data-driven decisions.
• Creative yet Structured: You work within established systems while also coming up with innovative solutions.
• Growth-Oriented: This role offers opportunities for advancement to Senior Operations Manager or COO

Plus

• 2+ years of e-commerce experience
• 2+ years in operations or management roles
• Familiarity with Shopify
• Strong financial knowledge, including tracking profitability, margins, and cost structures
• Experience managing suppliers, fulfillment, or logistics (especially in e-commerce)
• Proficient with Google Sheets and data reporting
• Excellent problem-solving skills, with the ability to analyze data and recommend improvements
• Proven experience managing teams and workflows to keep operations smooth
• Self-motivated and able to work independently, especially in a remote setting
• Availability to work in CET time zone so preferable EU based

• Competitive base salary
• Performance-based bonus structure
• Fully remote & flexible work environment (CET time zone)
• Ongoing learning and development opportunities

If you are driven by optimizing processes and managing e-commerce operations, this is a great opportunity to make an impact and grow your career with an exciting company.